Advantage Air Zone Controller Not Working | Fault Codes & Fixes

Having trouble with your Advantage Air zone controller? Here’s a selection of the most common fixes, as well as a full list of fault codes and solutions that might solve the issue.

Table of contents

1. Reset the system
2. Ensure no timers are set
3. Check the battery levels for your wall sensors
4. Update the MyPlace app
5. Check for fault codes
6. FAQs

Advantage Air zone controller troubleshooting

Reset the system

The best thing you can do to fix an unresponsive Advantage Air zone controller is to reset the system. This often clears any faults that have occurred and gets things back to normal.To reset the system, follow these steps:

1. Turn the circuit breaker off for your A/C. This should be labelled on your electrical box.
2. Wait for 10 minutes for any residual electricity to drain from the system.
3. Turn the circuit breaker back on and wait for five minutes while the Advantage Air system restarts.
4. Check to see whether this has solved the problem.

Ensure no timers are set

The controller timer function allows you to set whenever the AC turns on, to help save electricity. However, it’s easy to set a timer, forget about it, and then wonder why the system isn’t turning on when you want it to. If you’re having this issue, check the timer presets to ensure that you’re not trying to turn the system on outside of hours, and delete the timers if you need to.

Check the battery levels for your wall temperature sensors

If you’re having problems with temperature levels in your rooms, you may have an issue with the wall sensors. Advantage Air includes temperature wall sensors in every individual zone, which are run on battery power. If these batteries are running low, the controller will display a “low” warning on the zones page. Replace the batteries if so.

Update the MyPlace app

Software almost always has bugs—it’s the nature of the beast. And developers need to fix them and then roll them out as part of app updates. If you’re having problems with your Advantage Air zone controller, it may be a known bug that developers have already fixed, and all you need to do is update your MyPlace app in the App Store (Apple devices) or Play Store (Google/Android devices).

Check for fault codes—full list of Advantage Air status codes

If your Advantage Air controller has an error, you can find the issue through the status code displayed. Here is every Advantage Air fault code and how to fix them, taken directly from their website:[wptb id=3812]

Advantage Air zone controller troubleshooting FAQs

Why are zones turning back on again?

If you find that particular zones are turning back on again, it’s because they are designated “constant” zone. Constant zones must always stay on to relieve air pressure in the system, so they will automatically turn back on if you try to turn them off.You can identify them by the “C” that sits alongside the zone itself on the controller.

Why won’t my screen wake up when I tap?

Advantage Air designed their app to wake up with a firm double tap (not a single tap). Give this a try, and the app should immediately wake up.